Last updated 17 October 2026
This policy explains when you can get your money back from iFashy Fashion Limited ("iFashy", "we", "us") for bespoke, bridal and styling work commissioned from the iFashy studio.
Products with their own refund policy
Nothing is sold directly on ifashy.com. Our other products are sold on their own sites, under their own terms:
- iFashy Academy courses and cohorts follow the Academy Refund Policy.
- The iFashy fashion app and the iFashy Shop will publish their own refund terms when they launch.
Studio commissions: bespoke, bridal and styling
Every garment we make for you is cut to your measurements and design, so it cannot be resold. That is why our refund terms depend on how far the work has gone.
Deposits
We start work once you have paid the deposit stated in your quote. Your deposit becomes non-refundable as soon as design work starts or fabric is bought for your order, whichever happens first.
Cancelling an order
- Before design work starts or fabric is bought: we refund what you have paid, minus any costs we have already incurred on your order, such as consultation time or ordered materials. We list these costs for you.
- After design work starts or fabric is bought: your deposit is not refunded. If you have paid more than the deposit, we refund the excess, minus the cost of work already done.
Finished garments
Made-to-measure garments are not refundable once they are finished, delivered or collected.
Fit and alterations
If a finished garment does not fit as agreed, tell us within 14 days of delivery or collection. We alter it free of charge. This does not cover changes to your measurements after the final fitting, changes of design, or damage from wear, washing or cleaning against the care instructions.
Our mistakes
If we cannot deliver what we agreed, or we cancel your order, we refund everything you have paid for that order.
Styling services
Fees for styling work already carried out are non-refundable. If you need to move a booked styling session, tell us as early as you can and we will try to reschedule it.
How refunds are paid
We refund to the payment method you used, or to a bank account in your name if that is not possible. We aim to send an approved refund within 14 days of approving it. Your bank or payment provider may take longer to show it.
Contact us
To ask about a refund, email info@ifashy.com or message us on WhatsApp at +234 814 566 9288 with your name and order details.
Nothing in this policy affects your rights under Nigerian consumer protection law.